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At eQuilter, it is our sincere wish to provide you with the finest customer service and support. Your complete satisfaction is our top priority.
You may view our customer service categories:
Searching the Store
eQuilter Color Finder
How to Pay for your Order
Shipping Methods and Costs
Return Policy
Monitor Calibration
If you have
additional questions, please Contact
Us Here
Frequently Asked Questions:
What
is the fabric content of fabrics at eQuilter ?
What is the width of fabric at eQuilter ?
Where are eQuilter fabrics made?
When can I expect delivery of my order?
What is the fabric content of fabrics at eQuilter ?
eQuilter.com carries the finest quality merchandise. Most of our fabrics are 100% cotton unless otherwise indicated. We also carry some other fabric materials (like Rayon, Silks, and blends), and this is noted in the product descriptions.
What is the width of fabric at eQuilter ?
Japanese fabrics and Bali / Indonesian batiks start at 42 inches wide. Quilt Backing is from 60" to 120" wide, and all others are 44 inches wide, unless otherwise indicated.
Where are eQuilter fabrics made ?
All fabrics are imported. Most Batiks and Hand Dyes are made in Bali or Indonesia, unless otherwise specified.
When can I expect delivery of my order?
When you place your order and proceed to checkout, you are given a choice of shipping options and costs, based upon your order total. If you do not choose a service, the most economical method will be selected. We package and ship your order as quickly as possible, normally within one to three business days. Electronic Check orders ship within three to five business days. You may Track your eQuilter Orders here.
Shipping times
vary depending upon shipping delivery method and your location.
Click here to see our shipping rates.
UPS Ground shipping to Contiguous USA can be estimated using the following map:
Priority Mail shipping to Contiguous USA takes about 1 to 3 business days and can be estimated using the following map:
UPS Second Day Air and Next Day Air to Contiguous USA are premium services and are expected in two and one business days respectively. If you require Saturday Delivery, please call us at USA TOLL FREE: 1-877-FABRIC-3 (1-877-322-7423) to arrange for this extra service.
For Alaska, Hawaii, Puerto Rico, Virgin Islands, and US Territories, there are two options via the US Postal Service:
- Priority Mail takes about 3 business days
- Express Mail can be overnight to many locations.
For Canada, there are two options via the US Postal Service:
- Priority Mail International takes about 6 - 10 business days
- Express Mail takes about 3 - 8 business days
For All Other Countries, there are two options via the US Postal Service:
- Priority Mail International takes about 6 - 10 business days.
- Express Mail takes about 3 - 8 business days
